Popular pick-up times
Popular pick up times
Please note our most popular and peak campervan pick up times, we advise you to plan ahead to minimise your wait time in-branch. If you select a time during our peak period it is highly likely you will experience a longer wait period.
Branch
Queenstown Branch
Address
​50 Lucas Place
Frankton, 9300
New Zealand
Branch Transfer
International Arrivals
Our Queenstown shuttle operates from 8am to 3:30pm, Monday to Sunday. It is available on request and can fit up to 9 people. On arrival at Queenstown Airport, head out the main entrance to the Commercial Transfers area and use the Freephone located there to call us. You will see instructions to press 809. Once you dial, you’ll be given three options; press “Require Assistance” and this will put you directly through to the Branch for pick up. If you wait here, the white shuttle with maui, Britz & Mighty logos will be there to pick you up.
Domestic Arrivals
Our Queenstown shuttle operates from 8am to 3:30pm, Monday to Sunday. It is available on request and can fit up to 9 people. On arrival at Queenstown Airport, head out the main entrance to the Commercial Transfers area and use the Freephone located there to call us. You will see instructions to press 809. Once you dial, you’ll be given three options; press “Require Assistance” and this will put you directly through to the Branch for pick up. If you wait here, the white shuttle with maui, Britz & Mighty logos will be there to pick you up.
Reservations phone
0800 688 558 (within New Zealand)
booking.maui@thlonline.com
Opening hours
Open everyday: 8:00am to 4:30pm
Later pick-ups on Friday available by pre-arranged request until 6:00pm
Closed 25th December
Pick-up / Drop-off Fee
An additional location fee of NZ$95 applies to all motorhomes picking up or dropping off in Queenstown. If the pick up and drop off occurs in the same city, only one location fee will apply.
Branch Facilities
Parking: there is no customer parking available inside the grounds of our branches, but there is a wide range of safe, secure, convenient and affordable parking options situated close by. We recommend using Parkopedia to research options.
Toilet
Tourist Information
Luggage Storage
Nearest Supermarket
New World
Remarkables Park Shopping Centre
2km from Branch
Recommended Holiday Parks
Queenstown Holiday Park & Motels Creeksyde
54 Robbins Road
Queenstown
Phone: +64 3 442 9447
Queenstown Lakeview Holiday Park
Brecon Street
Queenstown
Phone: 0800 482 735
Fax: +64 3 442 7253
Queenstown Top 10 Holiday Park
70 Arthurs Point Rd
Queenstown 9371
Phone: 0800 462 267
Vehicle Pick Up & Return
Before you arrive to pick up your camper, make sure you have downloaded the thl Roadtrip App and watched your camper show-through video ahead of your arrival. Within the App you can also access handy tips from planning and preparation, what to expect at pick-up and comprehensive on-the-road CamperHelp ‘how to’ videos. We also guide you through preparing your camper for drop-off.
At pick-up, our branch crew will give you the opportunity to watch your camper show-through again and answer any questions you have about your camper before you hit the road.
Before you return you will need to fill up your fuel tank and LPG Bottle, as well as empty the waste water tank and toilet cassette. There are no facilities at the branch to do this but you can search for your closest service station and dump station in the thl Roadtrip App.
However, if you have purchased our Express Return Pack – all you need to do is drop the keys off at the dedicated return desk and we will refill and empty everything for you.