Travel Advisory - COVID-19. More info.

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Booking Cancellation & Flexibility Policy

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Updated 4th April 2022

We recognise the ongoing uncertainty that COVID-19 brings and the potential for lockdowns to occur. At maui, our customers come first. If a lockdown were to occur, we will do our best to support you. We pledge to do what we can to keep our customers safe and sound, should circumstances change.

In our 30 years of operation, our experience with bushfires, earthquakes, COVID lockdowns and everything in between has meant we’ve gotten pretty good at crisis management and support. You’re in safe hands when you travel with maui.

The below table provides a breakdown of our flexible travel terms throughout New Zealand.

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maui motorhomes Terms New Zealand

Region

New Zealand

Deposits for new bookings travelling from 1 April 2022

Secure your booking for $250 (per vehicle hire)

Cancellation terms for new bookings travelling from 1 April 2022 until 30 June 2022 

· If cancelled up to 31 days prior to pick up: No Fee 

· If cancelled from 30 to 22 days prior to pick up: 10% of Gross Rental 

· If cancelled from 21 to 7 days prior to pick up: 20% of Gross Rental 

· If cancelled 6 to 1 days prior to pick up: 50% of Gross Rental 

· If cancelled on day of pick up or No Show: 100% of Gross Rental 

· If Vehicle is returned early: No refund available 

Travel disruptions for new bookings travelling from 1 April 2022 until 30 June 2022

If government imposed COVID-19 restrictions prevent you from collecting your camper, Britz Campervans will waive cancellation fees and you can choose to either re-book, take a credit note or be refunded for any days unused. Note that credit card administration fees, if applicable, are non-refundable. 

Cancellation terms for new bookings travelling from 1 July 2022 until 31 March 2023

· If cancelled up to 61 days prior to pick up: No Fee 

· If cancelled from 60 to 22 days prior to pick up: 10% of Gross Rental 

· If cancelled from 21 to 7 days prior to pick up: 20% of Gross Rental 

· If cancelled 6 to 1 days prior to pick up: 50% of Gross Rental 

· If cancelled on day of pick up or No Show: 100% of Gross Rental 

· If Vehicle is returned early: No refund available 

Travel disruptions for new bookings travelling from 1 July 2022 until 31 March 2023 

If government imposed COVID-19 travel restrictions prevent you from collecting or returning your camper, we will provide a credit note to the value of any applicable cancellation fees, or if you are already travelling, to the value of unused days. Credits will be valid for 12 months. Restrictions include those imposed on origin, transit and destination locations.

 

If you are a customer travelling from Australia to New Zealand over the coming months, we advise that you review government guidance ahead of your travel to support you with preparing for uncertainty, https://covid19.govt.nz/international-travel/travel-to-new-zealand

 

Please read our Rental Agreements for full details:

· maui 2022/23 Rental Agreement

 

 Find out more about what we are doing to give you peace of mind while travelling with us.

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