Travel Advisory - COVID-19. More info.

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Cancellation and Booking Terms

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We recognise the ongoing uncertainty that COVID-19 brings and the potential for lockdowns to occur. At maui, our customers come first. If a lockdown were to occur, we will do our best to support you. We pledge to do what we can to keep our customers safe and sound, should circumstances change.

In our 30 years of operation, our experience with bushfires, earthquakes, COVID lockdowns and everything in between has meant we’ve gotten pretty good at crisis management and support. You’re in safe hands when you travel with maui.

The below table provides a breakdown of our flexible travel terms throughout Australia.

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maui motorhomes Australia Terms

Region

Australia

Deposits

Secure your booking for $250 (per vehicle hire)

Cancellation terms for new bookings travelling up to 31 March 2022

· If cancelled up to 7 days prior to pick up: No Fee

· If cancelled 6 to 1 days prior to pick up: 50% of Gross Rental

· If cancelled on day of pick up or No Show: 100% of Gross Rental

· If Vehicle is returned early: No refund available

Travel disruptions for new bookings travelling up to 31 March 2022

If COVID-19 restrictions prevent you from collecting your camper, maui Motorhomes will waive cancellation fees or refund monies for any days unused. ​Note that credit card administration fees, if applicable, are non-refundable.

Cancellation terms for new bookings travelling from 1 April 2022

· If cancelled up to 61 days prior to pick up: No Fee

· If cancelled from 60 to 22 days prior to pick up: 10% of Gross Rental

· If cancelled from 21 to 7 days prior to pick up: 20% of Gross Rental

· If cancelled 6 to 1 days prior to pick up: 50% of Gross Rental

· If cancelled on day of pick up or No Show: 100% of Gross Rental

· If Vehicle is returned early: No refund available

Travel disruptions for new bookings travelling from 1 April 2022

If COVID-19 restrictions prevent you from collecting or returning your camper, maui motorhomes will provide a credit note to the value of any applicable cancellation fees, or if you are already travelling, to the value of unused days. Credits will be valid for 12 months.

 

If you are a customer travelling from New Zealand to Australia over the coming months, we advise that you review government guidance ahead of your travel to support you with preparing for uncertainty: https://covid19.govt.nz/travel-and-the-border/quarantine-free-travel/quarantine-free-travel-with-australia/how-a-covid-19-case-in-australia-would-be-managed-quarantine-free-travel/

 

Please read our Rental Agreements for full details:

· maui 2021/22 Rental Agreement

· maui 2022/23 Rental Agreement

 

  

Find out more about how we are operating as a COVID Clean Practicing Business.

willkommen bei Maui

Book your Motorhome
Pick Up Date
Pick Up Date is required*
Drop Off Date
Drop Off Date is required*
Pick Up Location
Pick Up Location is required*
Drop Off Location
Drop Off Location is required*
Passengers
Drivers Licence
Drivers Licence is required*

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