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We are committed to protecting the privacy of the personal information it collects and receives. We are bound by the Information Privacy Principles (IPP) contained in the Privacy Act 1993.
We only collect personal information (being information that identifies or could reasonably identify an individual) where we consider it to be reasonably necessary for our functions and activities.
We collect personal information to service our customers and to carry out our business including in circumstances when you:
The types of information we collect includes:
We will only collect Personal Information from you that we reasonably require for one or more of our business functions or activities, and will do so in accordance with the IPPs.
The kinds of Personal Information we may collect from you will depend on what type of interaction you have with us.
We may combine your anonymous or personal visitor session information or other information collected through tracking technologies with other personal information collected from you from time to time in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you.
By accessing a website via links in an email we have sent and/or by accessing a website where you have identified yourself, you consent to the collection of such information where it is personal information.
In some circumstances, we may collect personal information from third parties such as credit reporting agencies or marketing agencies. Where we do, we will ensure that we act in accordance with relevant laws.
Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.
It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.
We will solicit your personal information by lawful and fair means directly from you unless it is unreasonable or impracticable for us to do so.
We will collect personal information directly:
We may collect personal information from third parties including:
Unsolicited personal information is personal information we receive that we have taken no active steps to collect (such as a job application sent to us by an individual on their own initiative, rather than in response to an advertisement).
We may keep records of unsolicited personal information if the information is reasonably necessary for one or more of our functions or activities. If not, it is our policy to destroy the unsolicited information or ensure that the information is de-identified, provided it is lawful and reasonable to do so.
The main purposes for which we collect, hold, use and disclose personal information are to provide services and benefits and to provide our products and services to you.
We can use your information to:
Our website may require subscriptions or registrations or a check in to use certain services, functions or content. You will know what information is being collected via these processes when you complete the relevant forms and provide the required details prior to submitting the application. We will collect data relating to any transactions you carry out through our website and the fulfilment of your booking.
We may also use your data to monitor for any unauthorised use of our website, content or subscriptions to our services.
If we collect information for a purpose (the primary purpose), we will not use or disclose the information for any other purpose (the secondary purpose) unless:
If we use or disclose your personal information because we reasonably believe that the use or disclosure of your information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body, we will make a written note of the use or disclosure.
You can refuse to provide personal information. However a refusal may mean that the service you requested is not provided or booking will be refused or forfeited.
We may use and disclose personal information for related purposes to third parties. Types of organisations to whom we may disclose your personal information includes:
We do not provide, rent, sell or exchange your personal information to third parties without your prior approval.
We do not adopt, use or disclose government related identifiers as our own identifier for you unless:
To improve our services, we sometimes collect de-identified information from web users. Although the information collected does not identify an individual, it does provide us with useful statistics that permits us to analyse and improve its web services.
When you visit our website, a record of your visit is logged and the following data is supplied by your browser: your IP address and/or domain name, your operating system (type of browser & platform), the date, time and length of your visit and the resources you accessed or downloaded.
We use this information to customise information for website visitors and to collect aggregated data for the purposes of analysis, quality control, administering and improving the website. It is not used for any other purpose.
Aggregated data may be shared with third parties. You can stop your browser from accepting new cookies or disable cookies altogether by changing your browser preferences.
At or before the time of collection of personal information from you, or as soon as practicable afterwards, we will take reasonable steps to notify you or to otherwise ensure that you are aware of:
We will generally include these matters in a collection notice. For example, where personal information is collected on a paper or website form, we will include a collection notice, or a clear link to it, on the form.
We store information in different ways, including paper and electronic form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure including:
We cannot guarantee that personal information will be protected against unauthorized access or misuse and we do not accept any liability for the improper actions of unauthorised third parties.
We will retain your personal information for as long as necessary to fulfil our obligations to you, to protect our legal interests, to comply with a law or as otherwise stated to you when we collected your personal information.
Once we are no longer required to retain your personal information, we will take reasonable steps to destroy your personal information or to ensure that your personal information is de-identified.
Some of our related entities and third party goods and services providers are located overseas. Our agreements with these parties generally include an obligation for them to comply with privacy laws.
While we will take all reasonable care to ensure that overseas providers will handle your personal information securely, you acknowledge that by agreeing to the disclosure of your personal information to these overseas entities for the purposes stated above, we will not be held accountable for any breaches of the IPPs by an overseas recipient.
We may disclose your personal information to our related entities and other third party service providers operating outside New Zealand who work with us or one of our suppliers, agents, or partners. We may also store your personal information on servers based overseas or in the "cloud" or other types of networked or electronic storage.
Before disclosing your personal information to an overseas third party, we will first take reasonable steps to ensure that the overseas recipient:
We may disclose personal information to our other entities and third parties in jurisdictions including: Australia, New Zealand and the United States of America. The European Commission has recognized each of these countries as providing adequate protection of personal information.
You acknowledge and understand that by providing such consent:
If you withdraw consent, we will not rely on this consent when dealing with your personal information going forward.
You have the option of not identifying yourself or using a pseudonym when dealing with us provided that is it lawful and practicable.
We will try to accommodate a request for anonymity if possible. However, your right to anonymity does not apply in relation to a matter if:
It is our policy to enable you to access our website and make general phone queries without having to identify yourself and to enable you to respond to our surveys anonymously.
In some cases however, if you don't provide us with your personal information when requested, we may not be able to respond to your request or provide you with a service. For example, you must identify yourself to make a motorhome booking.
You have the right, upon request, to access any of our records containing your personal information.
To request access to your personal information please contact our privacy officer.
We will respond to your request to access your personal information within a reasonable period of time.
On the basis that it is reasonable and practicable to do so, we will give you access to the information requested.
If we refuse your request to access personal information, we will provide a written notice setting out the reasons for the refusal & how you can complain about the refusal.
The exceptions under the IPPs which affect your right to access your personal information we hold include if the request:
When you make a request to access personal information, we will require you to provide some form of identification (such as a driver's licence or passport) so we can verify that you are the person to whom the information relates.
We will take reasonable steps to ensure our records of personal information are accurate, up to date and complete.
However, the accuracy of information depends to a large extent on the information you provide. If you do not give us all the personal information we may require, or the personal information provided is inaccurate or incomplete, then the products, services and information we provide may be affected.
If you think there is something wrong with the information we hold about you please contact our privacy officer to let us know if there are any errors and keep us up-to-date with any changes, and we will try to correct your personal information.
We will respond to your request to correct your personal information free of charge and in a reasonable period of time. If we refuse your request, we will provide you with a written notice setting out the reasons for the refusal and mechanisms available to complain about the refusal.
If we refuse to correct your personal information, you may request that we associate your information with a statement that the information is inaccurate, out of date, incomplete, irrelevant or misleading. We will take reasonable steps to make the statement visible to users of your personal information.
If we do correct your personal information and we have previously disclosed your personal information to a third party, upon your request, we will notify that third party of the correction unless it is impracticable or unlawful to do so.
We will not use your personal information to send you any commercial electronic messages (SMS or emails) unless it is permitted by the Unsolicited Electronic Messages Act 2007 (where we have your express consent). Any commercial electronic message that we send will identify us as the sender and will include relevant contact details and an unsubscribe facility. If you do not wish to receive commercial electronic messages from us, please contact the privacy officer.
We will not call you on a number listed on the Do Not Call Register unless it is permitted under the Do Not Call Register Act and related instruments (for example, if we have your express or inferred consent to do so).
If you do not wish us to call you on a particular number, please contact the privacy officer.
If you have any issues you wish to discuss with us or if you're concerned about how we have collected or managed your personal information please contact the privacy officer.
For information about privacy or if your concerns are not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz and on 0800 803 909.
Our privacy officer can be contacted at:
Telephone: +64 9 255-3943
Fax: +64 9 255 0629
Post: Private Bag 92133 Auckland New Zealand 1142
Last Updated: February 2015
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