Liability Options

The following information relates to rentals collecting by 31 March 2024. If you're travelling between April 2024 and March 2025 click here for details.

Standard Liability Included Basic cover

You are liable for up to $7,500^ per incident (depending on vehicle)

Damage includes:
- Damage to hired vehicle

- Damage to third party property

- Damage to windscreens and tyres

- Towing, recovery costs, fire, theft, break-in or vandalism

- Vehicle rental costs while vehicles are repaired

(Any costs incurred will be calculated and recovered at the end of your hire, regardless of your third party cover).

^Exclusions apply where the customer is responsible for all damage costs - see Rental Agreement

The High Road $53per day Peace of mind

    • No accident liability

^Exclusions apply where the customer is responsible for all Damage costs - see Rental Agreement

Payment capped at 50 days

Value Pack $68per day Highly Recommended

  • The High Road 

  • Unlimited Windscreen and Tyres 

  • Undercarriage/overhead damage (accidental) 

  • Single Vehicle Rollover 

  • Portable fan/heater 

  • Camp table & chairs 

  • Child & booster seats (with prior request. Maximum two) 

  • Linen exchange service 

  • Toilet chemicals 

  • Snow chains (on request) 

Re-Fuelling Pack from $399per rental Hassle free return

Please note: Pricing may change to accommodate fluctuations in fuel prices or Road user charges.

Cleaning Pack $135 hassle-free return

Simply return the camper neat and tidy and we’ll take care of the rest including: 

 

  • Emptying waste water tank 

  • Emptying toilet cassette 

  • Vehicle cleaning 

  • Cabin cleaning 

  • Bathroom cleaning 

 

Terms Explained

What is liability?

Accident liability is the maximum dollar amount (cost) which the hirer is responsible to pay per accident. This includes damage to the rental vehicle and any third party property. The accident liability which applies depends upon the option selected by the hirer. The Low Road is included in the daily vehicle hire rate. For a reduced accident liability, the hirer may choose to purchase the The High Road or the Value Pack. It is important to note that irrespective of the option selected, that liability is not limited in some cases which are excluded or if the terms of the Rental Agreement are breached by the hirer and this causes or contributes to any damage.

Important: Be aware that with The Low Road, you will be responsible for costs relating to damage of your motorhome or any third party property if you are responsible for an accident which occurs on your hire. Any costs incurred will be calculated and recovered at end of the hire, regardless of any independent cover you may have.

 

Exclusions from liability cover

It’s important to be aware that there are some situations where the hirer is responsible for the total cost of any damage in the case of an accident, even if the The High Road or the Value Pack have been purchased. Hirers are responsible for all costs related to:

  • Damage caused where the terms of Rental Contract have not been met by the guest. 

  • Damage caused by negligence and/or willful conduct. 

  • Damage caused to the RV in any way by part or total water submersion or salt water. 

  • Damage caused to tyres and the windscreen except where ‘Value Pack’ or ‘WAP’ has been purchased and applies. 

  • Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic. 

  • Damage caused due to a single vehicle rollover except where the ‘Value Pack’ has been purchased and applies. 

  • Damage and associated costs with recovery of a bogged vehicle. 

  • Damage or loss caused to any personal belongings. 

  • Damage or loss caused by a guest's pet. 

  • Damage caused due to use of incorrect or contaminated fuel. 

  • Damage to the slide out of the RV. 

  • Damage to the undercarriage or overhead of the RV except where the ‘Value Pack’ has been purchased and applies. 

 

 

Road user charge recovery fee - what is it?

The Road User Charge Recovery Fee is payable on diesel vehicles upon vehicle return. The Road User Charge Recovery Fee is included in the Re-Fuelling Pack.

If the Re-Fuelling Pack is not selected, the Road User Charge Recovery Fee will be calculated and collated on return of the campervan based on the kilometres travelled during the hire.

The charges per 100km are listed below:

  • Ultima, Ultima Plus: NZ $7.64
  • Cascade, Beach, River: NZ $8.04

maui reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.

Maximum Charges

The maximum charge for the The High Road and Value Pack is capped at 50 days.

Credit cards

A non-refundable 2.7% administration fee applies to all Visa and MasterCard transactions or 5.4% for American Express. A customer’s credit or debit will be required for the purposes of the Credit Card Authority. The credit or debit card holder is jointly and severally liable for any damage to the rental vehicle. Don’t forget to check that your credit card has the funds available and that the amount does not exceed your daily withdrawal allowance.

Credit card authority

On pick of your motorhome, a credit card authority will be taken. See rental agreement for more details.

*If the agreement is breached and this causes or contributes to damage or exclusions apply, the customer is responsible for all damage. Please refer to the Rental Agreement.

Public holiday surcharges

A $115 surcharge will apply to all rentals picked up and/or dropped off on the public holidays.

Location Fee

An additional location fee of NZ$250 applies to all campervans picked up or dropped off in Queenstown. 

One Way Fee

The fees applicable to one-way rentals are as follows: 

(a) Where pick up originates from Auckland and returns to Christchurch or Queenstown and pick up is between: 1. 1 April and 30 September - a one-way fee of NZ$180 applies; 2. 1 October and 31 March - a one-way fee of NZ$280 applies. 

(b) Where pick up originates from Christchurch or Queenstown and returns to Auckland and pick up is between: 1. 1 April and 30 September - no fee applies; 2. 1 October and 31 March- a one-way fee of NZ$180 applies.

(c) Where pick up originates from Christchurch and returns to Queenstown and pick up is between: 1. 1 April and 31 March - a one-way fee of NZ$180 applies.

(d) Where pick up originates from Queenstown and returns to Christchurch and pick up is between: 1. 1 April and 30 September- no fees apply; 2. 1 October and 31 March - a one-way fee of NZ$85 applies.

Rental Agreement

Please feel free to download the maui Motorhomes rental agreement documents below. You will find that they cover off our motorhome rental terms & conditions comprehensively and we hope you find them useful. We recommend that you take the time to familiarise yourself with them - please contact our friendly Booking Host team, who are available 24/7, should you have any questions. Download the maui rental agreement​ below.

Rental agreement - pick up between 01 April 2024 and 31 March 2025

Motorhome Hire New Zealand

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